Alexander Rousseau

Amazon Web Services

Lambda, EC2, VPC, S3, ECS, RDS, SES, CodeBuild, CodeCommit, ECR, API Gateway, Transit Gateway, Route53, Cloudfront, Elasticache, DynamoDB, Workspaces, Directory Service, Cloudwatch

Terraform, Pulumi, Docker

Python, Shell, NodeJS, Golang

Linux, Windows, MacOS, Unix, OS/2 Warp/eComStation

LDAP, Active Directory, RADIUS, Apache, nginx, haproxy, bind, dhcpd

Prometheus, Alertmanager, Cloudwatch, Grafana

Delivery & Support Specialist

• Top level technical support for Genetec certified field engineers, integrators and product end-users
• Troubleshooting and bug / issue inference with develeopement team
• Configuration, installation and troubleshooting of Genetec AutoVu license plate recognition systems (ALPR)
• Cloud virtual machine maintenance and support (Azure, Windows Server)
• In-house tool development, scripting, and proof-of-concept R&D deployments

Platform Engineer

• Created and deployed an automation API that handles credit card OTP codes for use in QA testing pipelines (Terrafrom, Lambda, Python, API Gateway, AWS SES)
• Massively reduced build time of internal services by migrating from CodeBuild, and Ansible to Bitbucket CI/CD pipeline, Terraform, and EC2 user_data bootstrap scripts
• Revamped Prometheus and Alertmanager configurations to optimize received alert information
• Optimized and adjusted service build pipelines to fix intermittent out of memory errors during testing (Terraform, JVM, NodeJS, Docker)
• Internal end-user support of platform related inquiries (Slack platform channels, JIRA board)

IT Technician

• Worked under CTO to create and establish internal IT department
• Provisioned, packaged, and pipelined cloud deployment of FOSS applications for asset management, and ERP/CRM (snipe-it, dolibarr)
• Installed and configured on-site network equipment and cabling including routers, switches, wireless access points, and secure cage/rack (Ubiquiti Unifi, ~200 on-site users)
• Solved a major end-user password expiry complaint by creating and deploying a Slack bot capable of handling service password reset requests, with unanimous user acceptance (Lambda, Python, LDAP, API Gateway)
• Created and deployed a turn-key solution to configure, secure, and control Macintosh computers delivered to employees direct from re-seller, or from Apple Warehouse, without initial IT handling of machine (Jamf Pro MDM, Shell scripts, API Gateway, S3, Cloudfront, Crowdstrike)
• Fully automated the deployment and updating of Crowdstrike Falcon binaries to secured distribution repository (Bitbucket CI/CD pipeline, Python, S3)
• Created, deployed, and managed regional virtual machine infrastructure to support the hiring of contracted developers in South America and India (Linux, AWS Workspaces, Active Directory, DNS ingress/egress endpoints)
• Deployed and managed site-to-site VPN connection to enable internal access to partner internal API endpoints (IPSEC, Transit Gateway)

Mac Genius

• Fast paced customer support (hardware, software, troubleshooting)
• Inspiring colleagues and customers through horizontal leadership, and encouraging technological exploration and learning
• Repair and maintenance of Apple equipment (public, internal)

Warehouse Production Manager

• Shipping management (local, domestic, international)
• Warehouse employee scheduling and hiring
• Training new hires for production environment
• Network Infrastructure deployment and maintenance
• Linux server deployment and maintenance (www, fileserver, VPN)
• OS/2 Warp / eComStation deployment and maintenance (legacy server)

Certified Solutions Architect – Associate

Certified Macintosh Technician (ACMT)