Summary
Senior Cloud Engineer with 15+ years of technical experience spanning AI/ML deployment, cloud architecture, and scalable infrastructure. Specialized in building production AI/ML systems on AWS/Azure, with deep expertise in platform engineering, automation, and system integration. Pragmatic approach to problem-solving with a strong understanding of when to build custom solutions versus leveraging existing tools. Proven track record of architecting and implementing AI-powered platforms that drive operational efficiency and cost optimization.
Technical Knowledge
Cloud Platforms
AWS and Azure including compute, networking, storage, serverless, and infrastructure-as-code
AI/ML Engineering
Model deployment, fine-tuning, and production integration
Programming
Python, Shell scripting, NodeJS, Go, Java
Platform Engineering / DevOps
Terraform, Pulumi, CI/CD pipelines, container orchestration, automation frameworks
Enterprise Integration
API design, telephony systems, directory services, identity management
Observability
Distributed system monitoring, alerting, and performance optimization
Experience
Senior Consultant
- Architected, developed, and deployed fully automated AI-powered call center service with in-house models for transcription, analysis, summarization, and speaker diarization (production)
- Developed ingestion and queuing systems for live management of call and lead events (production)
- Implemented enterprise telephony architecture including Microsoft Teams Direct Routing, Session Border Controller, and Twilio SIP Trunk integration
- Built in-house AWS automated instance scheduler greatly reducing multiple environment costs through smart resource management, for exceptional user experience (production)
Delivery & Support Specialist
- Top level technical support for Genetec certified field engineers, integrators and product end-users
- Troubleshooting and bug / issue inference in conjunction with development team
- Configuration, installation and troubleshooting of Genetec AutoVu license plate recognition systems (ALPR)
- Cloud virtual machine maintenance and support (Azure, Windows Server)
- In-house tool development, scripting, and proof-of-concept R&D deployments
Platform Engineer
- Created and deployed an automation API that handles credit card OTP codes for use in QA testing pipelines (Terraform, Lambda, Python, API Gateway, AWS SES)
- Massively reduced build time of internal services by migrating from CodeBuild, and Ansible to Bitbucket CI/CD pipeline, Terraform, and EC2 user_data bootstrap scripts
- Revamped Prometheus and Alertmanager configurations to optimize received alert information
- Optimized and adjusted service build pipelines to fix intermittent out of memory errors during testing (Terraform, JVM, NodeJS, Docker)
- Internal end-user support of platform related inquiries (Slack platform channels, JIRA board)
IT Technician
- Worked under CTO to create and establish internal IT department
- Provisioned, packaged, and pipelined cloud deployment of FOSS applications for asset management, and ERP/CRM (snipe-it, dolibarr)
- Installed and configured on-site network equipment and cabling including routers, switches, wireless access points, and secure cage/rack (Ubiquiti Unifi, ~200 on-site users)
- Solved a major end-user password expiry complaint by creating and deploying a Slack bot capable of handling service password reset requests, with unanimous user acceptance (Lambda, Python, LDAP, API Gateway)
- Created and deployed a turn-key solution to configure, secure, and control Macintosh computers delivered to employees direct from re-seller, or from Apple Warehouse, without initial IT handling of machine (Jamf Pro MDM, Shell scripts, API Gateway, S3, Cloudfront, Crowdstrike)
- Fully automated the deployment and updating of Crowdstrike Falcon binaries to secured distribution repository (Bitbucket CI/CD pipeline, Python, S3)
- Created, deployed, and managed regional virtual machine infrastructure to support the hiring of contracted developers in South America and India (Linux, AWS Workspaces, Active Directory, DNS ingress/egress endpoints)
- Deployed and managed site-to-site VPN connection to enable internal access to partner internal API endpoints (IPSEC, Transit Gateway)
Mac Genius
- Fast paced customer support (hardware, software, troubleshooting)
- Inspiring colleagues and customers through horizontal leadership, and encouraging technological exploration and learning
- Repair and maintenance of Apple equipment (public, internal)
Warehouse Production Manager
- Shipping management (local, domestic, international)
- Warehouse employee scheduling and hiring
- Training new hires for production environment
- Network Infrastructure deployment and maintenance
- Linux server deployment and maintenance (www, fileserver, VPN)
- OS/2 Warp / eComStation deployment and maintenance (legacy server)
Licenses & Certifications
AWS
Issued July 2021
Certified Solutions Architect - Associate
Apple Inc.
Issued February 2011 - No expiry
Certified Macintosh Technician (ACMT)